Capture, Prioritize, and Solve Support Tickets With Ease
Organize all your conversations into a single place so your team can help customers faster and with more context.
Focus on the Customer, Not the Process
Relay automatically converts every conversation into a ticket. There’s no need to switch between tools or products. No matter what channel the customer uses to contact you, the agent is always provided with a consistent ticket, allowing him or her to focus on helping the customer and not on tracking data.
Stay Organized With a Smart Inbox
The Smart Inbox brings all your customer conversations from all channels into a single organized and prioritized queue for easy management.
Work as a Team
A unified team-based queue makes it easy to see all conversations in one place.
Focus on What’s Important
Relay intelligently organizes conversations by channel and priority to show your agents what needs attention next.
Keep an Eye on SLAs
Visual colored counters on tickets highlight conversations that need attention.
Easily Manage Workflows
Claim, watch, or assign tickets to teams or agents right from the ticket card.
Simple Yet Detailed Tickets
Conversations
One Conversation, Every Channel
Interact with your customers the same way no matter what channel it comes from.
Talk Publically or Behind the Scenes
Freely move between public and private conversations within a ticket.
Be Social When You Work
Use @mentions to collaborate with team members within the chat.
Ticket Details
View Complete Customer History
See details from every historical conversation to increase context and provide a more personal experience.
Understand Your Customers Better
See what technology they use, which vendors they work with, and view their social profiles with a single click.
Add Detailed Tags and Notes
Add names, tags, notes, and more to tickets to track, organize, and review interactions.
What Else Can Relay Tickets Do?
Conversation Transcripts
A copy of every conversation is transposed to pdf and saved on the ticket for easy review.
Notifications
Get notified within Relay when something requires your attention.
Activity Log
View every agent and system activity on the ticket in a simple timeline for complete context.
Checklists
Diagnostic checklists guide agents to ask the right question and capture important information.
Shipment Tracking
Automatically track packages and get notifications when they arrive.
SLAs
Track time to response and time to solve on dashboards for easy SLA management.
Keep Exploring Relay
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