Remote Services to Help You Scale

Access US-based technology experts as an extension of your team to enhance your service offerings.

Get it Started

Grow Your Business Without Adding Headcount

Augment your existing operations with remote technical support teams that help you activate new customers faster and retain them longer.

24/7 Technical Support

Premium 24/7 support powered by elite teams of US-based support engineers.

Customer Onboarding

Activate customers faster and retain them longer with expert personalized training.

Network Monitoring

Monitor your customers’ networks and proactively provide support so they never go offline.

Tap Into Experience

Experts On Demand

Remote service teams through Relay have supported over 200,000 locations and continue to learn every day.

No Training Required

Leverage teams that already support the technology you sell so there’s no onboarding delay.

 

Relay Remote Services Knowledge
Relay Connect Private Label

Build Your Brand

Personalize Experiences

With a unified support platform, your service teams address your customers by name, not numbers.

Accentuate Your Digital Awareness

Every digital channel can be branded with your logo and colors to build awareness and loyalty.

Seamless Handoffs

Service teams act as an extension of your team so there’s no disruption to your current operations.

Built to Scale

Manage to Peak Volume

Smooth out your support curves with dynamic staffing to ensure you always have proper coverage.

Provide 24/7 Help

Support doesn’t stop after 5pm. Be available whenever you’re needed.

Support Your Customers Wherever They Are

Offer omnichannel support to your customers with no additional cost or effort.

Relay Remote Services Scale

Easy to Get Started

Augment Your Existing Operations

Remote services through Relay are built to augment your existing team with minimal process disruptions.

Integrate with Existing Systems

Relay has pre-built integrations to messaging platforms and ticketing systems in addition to robust APIs.

Go Live in Less Than 30 Days

Participate in a structured onboarding process that has helped hundreds of partners get started with remote services.

Your Customers Will Love the Quality of Service

It is most reassuring to finally find a company with exemplary service.

Dena ShawRetriever

First time using the service. Way Cool.

Jonathan McCormickBlendz Smoothie and Nutrition

Great support!!! Thank you for the help!!!

Zach BowersCabinets by Stac

Great communication and customer service.

Maria Reyna JohnsonLa Antigua

Agent was helpful, knowledgeable, and patient.

Mark LemonsGeorgia Golf Connection

Fabulous service! What a great way to fix the original problem.

Jill BallingerRiver Rock Inn

Great Service!!!!

Dalit LewisVillage Hummus

So helpful and awesome!!

Laura LevinsohnSocialWire

Seriously, amazing training

Renee GuerrieroThe Landing Restaurant

Very friendly with clear knowledge on what he’s doing

Sara LopezLe Chic Bazaar

Awesome customer service support. they had answers for everything and got my machine working in no time!

Tenzing NorsangTibet Corner LLC

I wish every customer service representative was this good.

Chris VanCleefSavino's Pizza

I love your services.

Lyn NakataniStortos Downtown

An Intelligent Platform for Remote Services

Let us show you how you can transform your support operations

Get in Touch