Turn Your Agents Into Superheroes

Easily support all your customers across all channels from a single, user-friendly interface.

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Support Has Never Been This Easy

Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with the knowledge and collaboration tools they need to solve complex issues quickly.

Relay Product omnichannel support flows

Be Known for Exceptional Support

OMNICHANNEL

Be Where Your Customers Are

Every customer conversation is captured in a single, persistent thread so that even if your customer chooses to switch channels or a ticket is escalated, your agents can deliver continue to deliver a consistently great and uninterrupted support experience.

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Relay Omnichannel Support
Relay Product Support Automation

AUTOMATION

Decrease Support Volume

Reduce the number of requests you get with a digital self-service solution that lowers your costs and creates capacity in your team to focus on higher impact tasks.

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KNOWLEDGE

Provide Answers Faster

Don’t force your customers or agents to dig through documentation, instead, deliver knowledge conversationally in a concise and digestible format.

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Relay Product Collaborative Support

COLLABORATION

Work Across Organizations

Relay breaks down the silos of traditional ticketing systems by allowing you to collaborate with customers, partners, vendors, and other experts all from a single ticket so everyone has complete context.

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65

Increase in agent productivity

33

Savings per voice engagement

29

Increase in CSAT

Technology Support Doesn’t Have to be Complex

When you support technologies across distributed locations, it’s often hard to precisely determine the root cause of an issue. Relay gives you the tools to better understand context, troubleshoot faster and automate interactions so you can provide extraordinary support with less effort.

A unified view of all technologies in the field for easy oversight

Tools to support technology no matter where in the stack the issue resides

Relay Technology Support Oversight

Automation
Digital self-service tools automate the everyday questions so you can focus on the ones that require a human.
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Video Support
Get eyes on the technology to diagnose and solve complex issues quickly.
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Network Monitoring
View detailed insight into the actual cause of an issue without the guesswork
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Explore What Else Relay Can Do

Your complete support platform to easily engage your customers.

Automation

Automate the mundane, focus on what matters.

Knowledge

Streamline knowledge across your team.

Chatbots

Get answers fast with smart digital assistants.

Insights

Improve your operations with actionable analytics.

Omnichannel

Help your customers across any channel.

Collaboration

Work together to solve problems fast.

Monitoring

Provide proactive support with technology monitoring.

Ticketing

Organize, manage, and respond to customers with ease.

Relay is currently available in English, Spanish, French, and Japanese.

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An Intelligent Platform for Customer Support

Let us show you how you can transform your support operations

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