Turn Your Agents Into Superheroes
Easily support all your customers across all channels from a single, user-friendly interface.
Support Has Never Been This Easy
Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with the knowledge and collaboration tools they need to solve complex issues quickly.
Be Known for Exceptional Support
OMNICHANNEL
Be Where Your Customers Are
Every customer conversation is captured in a single, persistent thread so that even if your customer chooses to switch channels or a ticket is escalated, your agents can deliver continue to deliver a consistently great and uninterrupted support experience.
AUTOMATION
Decrease Support Volume
Reduce the number of requests you get with a digital self-service solution that lowers your costs and creates capacity in your team to focus on higher impact tasks.
KNOWLEDGE
Provide Answers Faster
Don’t force your customers or agents to dig through documentation, instead, deliver knowledge conversationally in a concise and digestible format.
COLLABORATION
Work Across Organizations
Relay breaks down the silos of traditional ticketing systems by allowing you to collaborate with customers, partners, vendors, and other experts all from a single ticket so everyone has complete context.
65
Increase in agent productivity
33
Savings per voice engagement
29
Increase in CSAT
Technology Support Doesn’t Have to be Complex
When you support technologies across distributed locations, it’s often hard to precisely determine the root cause of an issue. Relay gives you the tools to better understand context, troubleshoot faster and automate interactions so you can provide extraordinary support with less effort.
A unified view of all technologies in the field for easy oversight
Tools to support technology no matter where in the stack the issue resides
Automation
Digital self-service tools automate the everyday questions so you can focus on the ones that require a human.
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Video Support
Get eyes on the technology to diagnose and solve complex issues quickly.
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Network Monitoring
View detailed insight into the actual cause of an issue without the guesswork
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Explore What Else Relay Can Do
Your complete support platform to easily engage your customers.
Relay is currently available in English, Spanish, and Japanese.
An Intelligent Platform for Customer Support
Let us show you how you can transform your support operations
