Turn Your Agents Into Superheroes
Easily support all your customers across all channels from a single, user-friendly interface.
Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with the knowledge and collaboration tools they need to solve complex issues quickly.
Every customer conversation is captured in a single, persistent thread so that even if your customer chooses to switch channels or a ticket is escalated, your agents can deliver continue to deliver a consistently great and uninterrupted support experience.
Reduce the number of requests you get with a digital self-service solution that lowers your costs and creates capacity in your team to focus on higher impact tasks.
Relay breaks down the silos of traditional ticketing systems by allowing you to collaborate with customers, partners, vendors, and other experts all from a single ticket so everyone has complete context.
When you support technologies across distributed locations, it’s often hard to precisely determine the root cause of an issue. Relay gives you the tools to better understand context, troubleshoot faster and automate interactions so you can provide extraordinary support with less effort.
Digital self-service tools automate the everyday questions so you can focus on the ones that require a human.
Get eyes on the technology to diagnose and solve complex issues quickly.
View detailed insight into the actual cause of an issue without the guesswork
Your complete support platform to easily engage your customers.
Relay is currently available in English, Spanish, and Japanese.