Relay Pricing

Transform your support from reactive to proactive by implementing powerful and efficient digital engagement channels and then adding knowledge and automation to create more efficient teams and deliver better customer experiences.

Relay Pricing Continuum

Reactive

Easily support your customers through any channel

$99 / user / month

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All channels in one queue
Smart Inbox prioritization
Robust ticketing workflows
Unlimited teams

Assisted

Increase team efficiency with better knowledge and collaboration

$199 / user / month

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Everything in Reactive, plus:
Internal + universal knowledge
Agent-assist bots
Ecosystem collaboration
Access to Expert Network

Automated

Reduce costs and increase NPS with digital self-service

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Everything in Assisted, plus:
Bot FAQ automation
Intelligent conversation routing
Public knowledge base
Advanced customer insights

Proactive

Proactively fix issues before they become problems

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Everything in Automated, plus:
 Network and device monitoring
Visual network maps
Proactive ticket creation
Proactive customer alerts

Frequently Asked Questions

Where can I see the full pricing schedule?

Request a quote above and one of our solution consultants will walk you through the exact pricing for your business.

Do you offer professional services?

Yes. In addition to our included onboarding and training, our Customer Success team can help you with a variety of professional services including bot building, integration support, language translation, customized reporting, and much more.

Are there any additional software fees?

There are only two potential additional fees. 1) SMS has a $0.02 per message fee and 2) Phone – If you want an integrated phone system, that has a separate cost as well.

What are the prices for the Expert Network services?

Expert Network pricing varies based on the type of service. Remote support services are priced on a per-customer basis with discounts for volume and vary based on the technologies being supported. Field services are priced on an hourly basis and varies based on if you manage your own jobs or have a team manage the jobs for you. Get in touch with our team and we’ll walk you through the complete pricing table.

How long does it take to get started?

We make getting started easy! It can be as simple as putting chat on your website in a few minutes or it can be a structured enterprise onboarding process that could take 30 days or more. Either way, you get a dedicated Customer Success Manager to guide you through the onboarding process and make it an easy transition.

What systems do you integrate with?

We have pre-built plugins for Slack, Salesforce, Zendesk, ServiceNow, Freshdesk, Facebook, Line, SMS, and Google Calendar. We also have robust APIs to integrate with any additional systems you desire.