Relay Expert Network

All the teams you need to work with in one place.

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Technology Support Isn’t a Solo Show

A single team can’t solve all issues on their own. They have to work across teams and organizations to get work done. Relay brings everyone from your customer’s support graph into one place to break down the silos of traditional support.

Experts On Demand

Ask Questions in Team Chat Rooms

Invite any partner or vendor into a team chatroom to quick collaboration.

Share Tickets Across Organizations

Provide complete context for every question or interaction.

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Access Service Providers to Augment Your Operations

Relay has curated an expert network of premium remote and field service providers that you can access directly through the platform.

Skill-Based Routing

Relay’s intelligence ensures the right person gets assigned to the job, every time.

Streamlined Communication

Direct chat rooms with your service providers for immediate updates at any time.

Complete Transparency

Review every time stamp, call note, image, and rating in your portal in real time.

Simple Pricing

A single flat rate across the country to make it easy to forecast expenses.

Field Services

Access a nationwide network of technicians for everything from single technology installations and on-demand break-fix to national rollouts managed by a team of professional project managers.

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Relay Expert Network Field Services Coverage
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“The Relay Expert Network gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

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Ivan Matkovic
Founder & CEO, Spendgo

Expert Network Remote Services Agent

Remote Services

Leverage US-based technology experts as an extension of your team for new customer activation and on-going 24/7 support across all communication channels.

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“We receive fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant’s issues allowing us to expand faster without worrying about the overhead of customer support.”

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Drew Sementa
CEO, Tidal Commerce

An Intelligent Platform with Seamless Expert Services

Let us show you how you premium services can transform your support operations

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