Modern Field Service Management Software
Powerful and efficient enterprise field service management tools for operators and agents.
More Powerful, More Efficient
Use modern field service management software to deliver complete job visibility, detailed knowledge guides and streamlined communications for maximum productivity. Provide the tools needed to execute with consistent service quality, every time.
More Efficient Job Management
Dispatch more jobs with fewer project managers by leveraging automated workflows and built-in intelligence.
Increase Field Agent Productivity
Whether on the job or between them, your field agents can get more done with better tools.
Increase CSAT
Delight your customers with better communications, easy payment options, and more consistent job quality.
Streamline Job Management
Everything in One Place
Easily create, manage and complete all your jobs from a single dashboard.
Understand Your Field Agents
Monitor agent performance through completed checklists, images of work, live video communications, and customer ratings.
Always Be in the Loop
Organized chat conversations, automated notifications, and real-time video chats allow you to keep your finger on the pulse of all your jobs.
See all your jobs in one place for easy oversight and management.
Capture comprehensive details for each job and keep accurate records for future analytics.
Tap one button to launch a video chat with your field service agents for check-ins and visual inspections.
Get all your job updates in one place for simple oversight.
Chat directly with your field service agents in the same place your updates are sent. Chats go directly to the Toolbox app.
Schedule More Efficiently
Intelligently Match Agents to Jobs
Relay uses machine learning to identify patterns and ensure the right agent is assigned to each job.
Consider More Variables with Less Work
Automatically compare availability, distance, experience, ratings, certifications and other factors when choosing an agent.
Retain Complete Control
Press one button to have the system schedule for you or manually assign each job.
Automate Communications
Keep All Parties Updated
Notifications automatically update your agent, customer, and internal office so everyone has the latest information.
Customize Messages When Needed
Send ad-hoc messages to the agent or the customer right from within the ticket.
Communicate Across Channels
Send messages through chat, email or text message with ease.
Mobile Job Management
Empower Your Field Agents
Toolbox is an application for agents in the field to manage all aspects of their day on the go.
Increase Quality, Consistency, and Speed
Toolbox is packed with features like job acceptance, scheduling, driving directions, checklists, guides, documentation, invoicing, payments, offline mode and everything else they need to get jobs done fast.
Work Across Any Platform
Toolbox is available on iOS, Android and web so agents can get work done wherever they are.
Integrated to the Relay Network
Use your private workforce first. If all of your direct workers are busy, you can leverage service providers in the Relay Expert Network to quickly complete jobs or fill coverage gaps.
An Intelligent Platform for Field Service Management
Let us show you how modern field service management software can transform your operations
