Modern Field Service Management Software
Powerful and efficient enterprise field service management tools for operators and agents.
Use modern field service management software to deliver complete job visibility, detailed knowledge guides and streamlined communications for maximum productivity. Provide the tools needed to execute with consistent service quality, every time.
Dispatch more jobs with fewer project managers by leveraging automated workflows and built-in intelligence.
Easily create, manage and complete all your jobs from a single dashboard.
Monitor agent performance through completed checklists, images of work, live video communications, and customer ratings.
Organized chat conversations, automated notifications, and real-time video chats allow you to keep your finger on the pulse of all your jobs.
Relay uses machine learning to identify patterns and ensure the right agent is assigned to each job.
Automatically compare availability, distance, experience, ratings, certifications and other factors when choosing an agent.
Press one button to have the system schedule for you or manually assign each job.
Notifications automatically update your agent, customer, and internal office so everyone has the latest information.
Send ad-hoc messages to the agent or the customer right from within the ticket.
Send messages through chat, email or text message with ease.
Toolbox is an application for agents in the field to manage all aspects of their day on the go.
Toolbox is packed with features like job acceptance, scheduling, driving directions, checklists, guides, documentation, invoicing, payments, offline mode and everything else they need to get jobs done fast.
Toolbox is available on iOS, Android and web so agents can get work done wherever they are.
Use your private workforce first. If all of your direct workers are busy, you can leverage service providers in the Relay Expert Network to quickly complete jobs or fill coverage gaps.