Simply a Better Support Experience
The fastest and easiest way for businesses to get support.
Chatbots as a first responder means that your customers get help within seconds, 24 hours a day. Chat-based support allows your agents to handle multiple conversations at the same time so you have the capacity to get to everyone.
When your customers use Connect they get access to all of their technology and service providers with a single button. Seamlessly invite teams or individuals into chat conversations to work together to solve issues faster in a single conversation for the customer.
For simple questions, you can leverage bot automation to provide high quality and consistent answers to your customers immediately. For complex issues, you can launch a video call with a single tap to see into their location and get eyes on the issue for quick resolution.
Everyone always wants to know the latest update. With Connect it’s always available so your customers know exactly where the ticket stands at any point in time without needed to ask for an update.
Connect is the fastest and easiest way for businesses to get support. Start a chat for a quick conversation and launch a live video support session to reduce resolution time for complex issues.
‘Slide for Help’ whenever someone needs help at their business.
Connect was built to provide a single button that gets businesses the help they need from all of their technology providers. Stop wasting hours calling different 800 numbers to wait on hold just to be told they can’t help you. Tap one button and get to the right team immediately.
Connect is a native app on iOS and Android and can also be added to your website. Connect is also available as an SDK and APK so you can embed the Connect support experience right within your own app.
The experience is the same, anywhere you go.
Fabulous service! What a great way to fix the original problem.Jill BallingerRiver Rock Inn
Great communication and customer service.Maria Reyna JohnsonLa Antigua
Great way to ask questions and get more familiar with my POS! Thanks!Holly OsborneHKS Industries LLC
Thank you so very much. Connect was great and very easy to use. Everyone was more than helpful and friendly.YolandaWhite Pillars Christmas House
Love the communication. The Connect app is awesome.Jason LeggTwenty Five Main
The Connect app is the BEST tech support I have EVER experienced. I love the way it is a video chat so they can see exactly what you see on your screen.Kimberly TrainerCar-Tunes Inc.
First time using the service. Way cool.Jonathan McCormickBlendz Smoothie and Nutrition
Deliver a personalized experience with your own branding. You can private label the Connect app so whenever one of your businesses logs in, they are immediately greeted with your logo and colors.