RELAY CONNECT

Simply a Better Support Experience

The fastest and easiest way for businesses to get support.

Faster Responses

Chatbots as a first responder means that your customers get help within seconds, 24 hours a day. Chat-based support allows your agents to handle multiple conversations at the same time so you have the capacity to get to everyone.

Simple Collaboration

When your customers use Connect they get access to all of their technology and service providers with a single button. Seamlessly invite teams or individuals into chat conversations to work together to solve issues faster in a single conversation for the customer.

Relay Connect Map
Connect Home Screen

Faster Answers

For simple questions, you can leverage bot automation to provide high quality and consistent answers to your customers immediately. For complex issues, you can launch a video call with a single tap to see into their location and get eyes on the issue for quick resolution.

Customer Transparency

Everyone always wants to know the latest update. With Connect it’s always available so your customers know exactly where the ticket stands at any point in time without needed to ask for an update.

The Simplest Support Available

Connect is the fastest and easiest way for businesses to get support. Start a chat for a quick conversation and launch a live video support session to reduce resolution time for complex issues.

How Does Connect Work?

Connect App Home Screen

One Button, Every Question

‘Slide for Help’ whenever someone needs help at their business.

Connect App Chat Experience

Chat for Quick Questions

Immediately connect with customers on chat for quick conversations.
Connect App Video Chat

Faster Answers With Video

Get eyes on the issue rather than trying to understand it over the phone.
Relay Connect Map Screen

Local Techs When Needed

Certified local technicians available to show up in person with a few taps.
Relay Connect Expert Network

All Support in One Place

Connect was built to provide a single button that gets businesses the help they need from all of their technology providers. Stop wasting hours calling different 800 numbers to wait on hold just to be told they can’t help you. Tap one button and get to the right team immediately.

Mobile, Web, In-App

Connect is a native app on iOS and Android and can also be added to your website. Connect is also available as an SDK and APK so you can embed the Connect support experience right within your own app.

The experience is the same, anywhere you go.

Relay Connect Platform

Over 100,000 Businesses Can’t be Wrong

Fabulous service! What a great way to fix the original problem.

Jill BallingerRiver Rock Inn

Great communication and customer service.

Maria Reyna JohnsonLa Antigua

Great way to ask questions and get more familiar with my POS! Thanks!

Holly OsborneHKS Industries LLC

Thank you so very much. Connect was great and very easy to use. Everyone was more than helpful and friendly.

YolandaWhite Pillars Christmas House

Love the communication. The Connect app is awesome.

Jason LeggTwenty Five Main

The Connect app is the BEST tech support I have EVER experienced. I love the way it is a video chat so they can see exactly what you see on your screen.

Kimberly TrainerCar-Tunes Inc.

First time using the service. Way cool.

Jonathan McCormickBlendz Smoothie and Nutrition
Relay Connect Private Label

Our App is Your App

Deliver a personalized experience with your own branding. You can private label the Connect app so whenever one of your businesses logs in, they are immediately greeted with your logo and colors.