Collaborative Support Software Designed for Teams
Seamlessly collaborate with internal teams, partners, and vendors to solve problems faster.
Agents often need input or actions from other teams – internally or in separate organizations – to resolve a ticket. However, without shared visibility of a single ticket, all context is lost and time is wasted in back-and-forth communication. Resolutions become delayed and service quality suffers. Relay brings teams together for a better collaborative support experience.
Each ticket has conversations built in so you always have the complete context of the customer and initial question.
Each conversation has a public and private conversation so you can work behind-the-scenes when needed.
A simple @mention notifies the right person to join the conversation.
Share a ticket with a specific person or entire Team with a single click.
A single ticket ensures context for everyone involved to increase speed and quality of resolution.
Create sub-tickets and assign them away to work in parallel on a single ticket.
When you need to work with partners and vendors, you get a visual support graph of everyone involved.
Across your team, there’s a range of topics people need to communicate about. Team Rooms give everyone a way to organize all their conversations while making sure the right people are involved – whether they work for your organization or not. A team room can be created for a team, project, topic or anything else.
Stop replying ALL and use @mentions and team-based chats from one place.
Create Team Rooms on the fly for quick conversations or long-term engagements.
Start a multi-party video chat with a single click right from the conversation window.
Join over 600 teams that already use Relay to collaborate on support.