Collaborative Support Software Designed for Teams
Seamlessly collaborate with internal teams, partners, and vendors to solve problems faster.
Seamlessly collaborate with internal teams, partners, and vendors to solve problems faster.
Agents often need input or actions from other teams – internally or in separate organizations – to resolve a ticket. However, without shared visibility of a single ticket, all context is lost and time is wasted in back-and-forth communication. Resolutions become delayed and service quality suffers. Relay brings teams together for a better collaborative support experience.
Each ticket has conversations built in so you always have the complete context of the customer and initial question.
Each conversation has a public and private conversation so you can work behind-the-scenes when needed.
A simple @mention notifies the right person to join the conversation.
Share a ticket with a specific person or entire Team with a single click.
A single ticket ensures context for everyone involved to increase speed and quality of resolution.
Create sub-tickets and assign them away to work in parallel on a single ticket.
When you need to work with partners and vendors, you get a visual support graph of everyone involved.
Across your team, there’s a range of topics people need to communicate about. Team Rooms give everyone a way to organize all their conversations while making sure the right people are involved – whether they work for your organization or not. A team room can be created for a team, project, topic or anything else.
Stop replying ALL and use @mentions and team-based chats from one place.
Create Team Rooms on the fly for quick conversations or long-term engagements.
Start a multi-party video chat with a single click right from the conversation window.
Join over 600 teams that already use Relay to collaborate on support.
Let us show you how collaborative support can transform your operations