Customer Service Chatbots: Your New Digital Assistants
Scale personalized support with conversational automation embedded where you work.
Even the best-laid support strategy is vulnerable to human limitation. Agents and technicians can only respond to so many requests in a given day. But that is changing. World-class support teams now rely on a mix of human interaction and computer-powered support via chatbots to provide exceptional services to customers. This combination leads to truly outstanding results – improved service, lower costs and a better customer experience.
Provide answers faster than humanly possible with immediate access to unlimited knowledge. Faster help means happier customers.
Automate the easy and repetitive questions that take up time and focus your team on the high-value interactions that only people can handle. Your employees become the escalation point rather than the first responder.
Get the right answers to the right people at the right time with intelligence bots. Minimize human error and deliver consistent and repeatable experiences, even during peak demand periods.
Chatbots can talk directly to your customers to quickly answer everyday questions so your agents can focus on the complex issues.
Agents can access chatbots privately to quickly get answers behind the scenes.
Relay has three types of bots. Concierge, Knowledge, and Melody. They each play an important role in getting the best answers to your customers or agents fast.
Your personalized assistant that welcomes customers to a conversation and helps them quickly get the answers they need. Concierge is completely customizable and is your team’s best friend to help get work done, fast.
Think of Knowledge chatbots as micro knowledge bases that deliver fast and concise answers right when you need them. These are technology or category-specific bots that can be accessed through Relay or brought directly into a customer conversation by your Concierge.
Internal-only bots that can be built and edited on the fly by any team member. Talk to Melody bots with a #mention and add/edit answers with a click.
”The bots have been fabulous. It makes life so much easier. We should have had this when we started.Theresan CassieCustomer Service Agent
Create your own chatbots or tap into pre-built Knowledge Bots that have been expertly curated from years of support interactions. You’ll never have to build or maintain a knowledge base again.
Use our user-friendly interface to build your own chatbots.
Leverage a library of pre-built bots to get started immediately.
Relay has experts that will design, build and maintain your perfect bot.