MARCH 08, 2019
Boomtown, a provider of modern, AI-powered technology support software and services today announced that Florida-based Unified Payments, a leading provider of credit card processing services and value-added solutions in the United States, has selected Boomtown’s Relay platform to elevate their customer support experiences.
Unified Payments enables small and medium size merchants to accept cashless transactions for their merchandise and services by providing point-of-sale equipment, transaction processing, merchant business analytics, risk management, and fraud detection with 24 / 7 merchant assistance, support and chargeback management services. Boomtown’s Relay platform was selected by Unified Payments to help better understand customer journeys, engage with their ecosystem, and deliver simple, predictive and personalized support services at scale.
Customer experiences with technology are now defined by journeys that span interconnected products and services across siloed teams and multiple organizations. Traditional support systems are built in silos and frequently fail to deliver great experiences that require a more holistic understanding and engagement of a customer.
Boomtown’s Relay platform puts the customer at the center of the support experience by enabling technology organizations to see the world the way their customers do; as an interconnected ecosystem of products and services, that collectively represent the overall experience. Relay is ecosystem engagement software that brings disparate teams, systems, knowledge, communications and automation together in one place to enable organizations to deliver delightful support experiences to customers that operate in connected environments.
With Relay, Unified Payments agents can easily support customers across every communication channel and deliver fast and accurate responses. Teams can chat and share tickets with sales partners and third-party vendors to streamline cross-organization collaboration. Relay increases context and reduces the multiple handoffs that often plague legacy support systems.
“We offer over 20 products and services with over 50 integrations, sold by over 1,000 sales agents across the US and our customers expect the best in service for all solutions that we provide. We’re excited to partner with Boomtown to deliver a truly differentiated experience to our partners and merchants while allowing our support teams to be more accessible and efficient,” said Vlad Sadovskiy, President of Unified Payments.
“Relay allows us to easily deliver new and innovative technologies to the market that will help our customers simplify their business operations and concentrate on growth.”
Alfred ‘Chip’ Kahn IV, CEO of Boomtown, adds, “As technology solutions become more accessible and robust, the customer experience is the key differentiator. As a leader in payment solutions, Unified Payments understands that empowering their ecosystem of organizations will drive proactive engagement and support to cultivate happier customers. We are proud to be a part of Unified Payments growing national expansion.”
Net Element, Inc. (NASDAQ: NETE) operates a payments-as-a-service transactional and value-added services platform for small to medium enterprise (“SME”) in the U.S. and selected emerging markets. In the U.S., the Company aims to grow transactional revenue by innovating SME productivity services using blockchain technology solutions and Aptito, our cloud-based, restaurant and retail point-of-sale solution. Internationally, Net Element’s strategy is to leverage its omni-channel platform to deliver flexible offerings to emerging markets with diverse banking, regulatory and demographic conditions. Net Element was ranked as one of the fastest growing companies in North America on Deloitte’s 2017 Technology Fast 500™. In 2017 the Company was recognized by South Florida Business Journal as one of 2016’s fastest-growing technology companies. Further information is available at http://www.NetElement.com.
Boomtown’s mission is to help organizations that provide connected technology products to simplify the complex business of delivering insightful and seamless customer experiences. Through Boomtown’s Relay platform, technology solution providers can communicate with their customers in efficient and engaging ways, collaborate across organizations to answer questions, and resolve issues fast. Relay also has an expert network where teams can seamlessly access premium remote and field services to augment their existing operations. We serve over 300,000 business locations today and have indexed over 2,000 unique products and services. Learn more about Boomtown Relay at http://www.thinkrelay.com.
You can view the full release available here.