Relay Release Notes: May 2019

By May 6, 2019 No Comments
3 min read

Release date: 5/9/2019 10pm PST.

We have a small release this month as we are working on a number of larger projects that will take a few sprints to fully complete. Here’s what is going live on Thursday:


Relay Interface Updates

We made a number of small UI updates to make Relay a bit less cluttered and more intuitive.

Picklist formatting: We updated the picklists in Relay to be the full width of the field so it’s faster to select your option from the list.

Relay Picklist update

Card view: Updated the look of Tags, Status and Created Date on cards to optimize space.

Relay Card Update

Local search: We moved the local search bar from the bottom to the top of the listing grids to make it faster to search for what you need.

Reset filters button: The reset button will now only appear when filters are selected and will not show in a default state.

Button styling – we updated the button states across the system to have inactive, hover and active states.

Relay Buttons Update

Cleaned up top nav – we removed the voice and keyword search options from the top nav. We are working on new keyboard shortcuts and will publish those in a future release.

Relay Top Nav Update

New home screen – Relay will now drop you on the Issues List page when it first loads.


Knowledge Base

Custom URL

We added the ability to use custom domains for your Relay knowledge base. You can now have (or any other subdomain) so that your knowledge is fully consistent with your brand identity.

Relay KB Custom URL CNAME


We added API endpoints for all of our folders and articles within Relay. You can now create, update, and delete your Relay knowledge base folders and articles via API, which makes it easier to load the initial knowledge content as well as manage your knowledge on an ongoing basis.

The following APIs are available:

  • Create folders (along with tagging additional settings and permission parameters)
  • Create articles (along with tagging additional settings and permission parameters)
  • Update folders and articles (and associated settings and permission parameters)
  • Fetch folders and articles out of the knowledge base to be presented on other surfaces


Relay Proactive

In this sprint we focused on a new API, back-end automation, bug fixes, and improvements to Relay Proactive core functionality.

Developer API:  The Technology object has been expanded to allow Relay Proactive API monitoring to be performed by outside systems and integrated into Relay. This enables “passive” monitoring scenarios which are not based on a Relay Proactive device deployed on premise. Information on the new REST API calls has been published on

Back-end automation: A new and updated instance of the server and storage technology responsible for our Relay Proactive software updates has been deployed.  Functionality has been added that automates both the device authorization process, and Over-The-Air (OTA) software updates to deployed agents.

Bug fixes & core functionality: An issue in the router device detection mechanism has been fixed, ensuring the deployed agent and all peer devices discovered by the agent, will auto-detect parent devices that are routers.  Another issue allowing our HostWatch check to return an Unknown status was also fixed. Device scan results and IP/MAC logic have been optimized, and device purging functionality has been added – to reduce clutter in a Customer Locations Technology index.



We continue to update language and accessibility across Relay as we launch the software in new countries. This sprint we added localization elements for Germany, Poland, France, UK, and Chile. The following fields in Relay have been updated: timezone, language options, country, state, zip code, phone numbers, holiday alerts, date formats, and time of day.


As always, if you have any questions, don’t hesitate to reach out to