Alan Finlay 0 0 Support December 18, 2018 Digital Transformation for Customer Support Part 1: Driving Digital Channel Adoption Welcome to part one of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support December 11, 2018 How to Use Email Support to Deliver Better Customer Experiences As customer expectations continue to rise, support teams need to deliver a reliable, high-quality experience…Read More
Alan Finlay 0 0 Support December 4, 2018 From Touchpoints to Journeys: Transforming Your Customer Experience with Automation Customer journey mapping is all the rage these days. But businesses have been trying to…Read More
Alan Finlay 0 0 Support November 27, 2018 The Secret Strategy Top Customer Support Teams Use to Improve Service One of the biggest roadblocks your customer support agents face is not having access to…Read More
Alan Finlay 0 0 Support November 20, 2018 Automated Support Tasks: 7 Things to Let Bots Handle Right Now How much easier would your job be if you had a few robot assistants to…Read More
Alan Finlay 0 0 Support November 13, 2018 Customer Support Automation Statistics – 16 Facts, Figures, and Trends to Watch The robots are coming – and they’re raising the bar for customer support experiences. The…Read More
Alan Finlay 0 0 Support November 6, 2018 Support Metrics: A Visual Guide to Measuring Service Speed, Efficiency, and Effectiveness [INFOGRAPHIC] What is the single most crucial customer support metric? Well, there’s no definitive answer –…Read More
Alan Finlay 0 0 Support October 23, 2018 Why Companies Still Struggle to Understand & Achieve Omnichannel Support Let’s set the scene: A customer shopping online for a jacket sees a social media…Read More
Alan Finlay 0 0 Support October 9, 2018 20 Strategies for Creating a Seamless Customer Service Experience The first goal of customer service is to make a customer’s experience with your business…Read More
Alan Finlay 0 0 Support October 2, 2018 Customer Retention Metrics Part 2: How to Keep Loyal Customers Happy and Optimize Post-Purchase Measurements What’s one of the best ways to improve your business’ profitability? Hang on to your…Read More
Alan Finlay 0 0 Support September 25, 2018 Customer Retention Research: The Art and Science of Customer Satisfaction & Loyalty [Infographic] Let’s face it, acquiring new customers doesn’t come cheap. But the cost is always worth…Read More
Alan Finlay 0 0 Support September 18, 2018 Customer Service Burnout: Why, When, & How to Minimize Agent Turnover Customer service has long been a high turnover industry. The call center industry in the…Read More