December 18, 2018
Digital Transformation for Customer Support Part 1: Driving Digital Channel Adoption
Welcome to part one of our Digital Transformation for Customer Support series! If you missed…
Read More
December 11, 2018
How to Use Email Support to Deliver Better Customer Experiences
As customer expectations continue to rise, support teams need to deliver a reliable, high-quality experience…
Read More
December 4, 2018
From Touchpoints to Journeys: Transforming Your Customer Experience with Automation
Customer journey mapping is all the rage these days. But businesses have been trying to…
Read More
November 27, 2018
The Secret Strategy Top Customer Support Teams Use to Improve Service
One of the biggest roadblocks your customer support agents face is not having access to…
Read More
November 20, 2018
Automated Support Tasks: 7 Things to Let Bots Handle Right Now
How much easier would your job be if you had a few robot assistants to…
Read More
November 13, 2018
Customer Support Automation Statistics – 16 Facts, Figures, and Trends to Watch
The robots are coming – and they’re raising the bar for customer support experiences. The…
Read More
November 6, 2018
Support Metrics: A Visual Guide to Measuring Service Speed, Efficiency, and Effectiveness [INFOGRAPHIC]
What is the single most crucial customer support metric? Well, there’s no definitive answer –…
Read More
October 23, 2018
Why Companies Still Struggle to Understand & Achieve Omnichannel Support
Let’s set the scene: A customer shopping online for a jacket sees a social media…
Read More
October 9, 2018
20 Strategies for Creating a Seamless Customer Service Experience
The first goal of customer service is to make a customer’s experience with your business…
Read More
October 2, 2018
Customer Retention Metrics Part 2: How to Keep Loyal Customers Happy and Optimize Post-Purchase Measurements
What’s one of the best ways to improve your business’ profitability? Hang on to your…
Read More
September 25, 2018
Customer Retention Research: The Art and Science of Customer Satisfaction & Loyalty [Infographic]
Let’s face it, acquiring new customers doesn’t come cheap. But the cost is always worth…
Read More
September 18, 2018
Customer Service Burnout: Why, When, & How to Minimize Agent Turnover
Customer service has long been a high turnover industry. The call center industry in the…
Read More
