February 19, 2019
Need Help With Your Help? You Might Need an IT Ticketing System
Whether yours is a large national business or small scale firm, there is little doubt…
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February 11, 2019
How the Internet of Things is Changing Customer Service
When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…
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January 22, 2019
Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support
Welcome to part four of our Digital Transformation for Customer Support series! If you missed…
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January 15, 2019
Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy
Welcome to part three of our Digital Transformation for Customer Support series! If you missed…
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January 8, 2019
Digital Transformation for Customer Support Part 2: Optimizing Internal Knowledge Operations
Welcome to part two of our Digital Transformation for Customer Support series! If you missed…
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December 27, 2018
If It’s Broken, Fix It: The Power of Real-Time Network Monitoring
Nobody likes to wait. Whether it’s in line at the grocery store, with a number…
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December 18, 2018
Digital Transformation for Customer Support Part 1: Driving Digital Channel Adoption
Welcome to part one of our Digital Transformation for Customer Support series! If you missed…
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December 11, 2018
How to Use Email Support to Deliver Better Customer Experiences
As customer expectations continue to rise, support teams need to deliver a reliable, high-quality experience…
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December 4, 2018
From Touchpoints to Journeys: Transforming Your Customer Experience with Automation
Customer journey mapping is all the rage these days. But businesses have been trying to…
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November 27, 2018
The Secret Strategy Top Customer Support Teams Use to Improve Service
One of the biggest roadblocks your customer support agents face is not having access to…
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November 20, 2018
Automated Support Tasks: 7 Things to Let Bots Handle Right Now
How much easier would your job be if you had a few robot assistants to…
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November 13, 2018
Customer Support Automation Statistics – 16 Facts, Figures, and Trends to Watch
The robots are coming – and they’re raising the bar for customer support experiences. The…
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