Alan Finlay 0 0 Support May 9, 2019 The Holistic Customer Journey Framework: Thinking Beyond Products & Brands In the digital age, customer experience is everything. However, it’s also more difficult than ever…Read More
Alan Finlay 0 0 Support April 23, 2019 How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences Thanks to the internet, just about everyone – and everything – is connected. Not only…Read More
Alan Finlay 0 0 Support March 28, 2019 The Ecosystem Economy is Changing Everything You Think You Know About Customer Support Technology is changing how we interact with each other in just about every context. As…Read More
Alan Finlay 0 0 Support March 6, 2019 How Business Can Improve Customer Service By Realizing They Are Customers Too For many businesses, providing quality customer service is a balancing act. Yes, you want to…Read More
Alan Finlay 0 0 Support March 4, 2019 Why Business Ecosystems Are the Future of Customer Experiences The way most businesses address the customer experience is broken – literally. It’s broken up…Read More
Alan Finlay 1 0 Support February 25, 2019 Customer Experience Management: Designing Better CX from the Top-Down Who’s responsible for creating amazing customer experiences? Marketing and sales? Or is it the support…Read More
Alan Finlay 0 0 Support February 19, 2019 Need Help With Your Help? You Might Need an IT Ticketing System Whether yours is a large national business or small scale firm, there is little doubt…Read More
Alan Finlay 0 0 Support February 11, 2019 How the Internet of Things is Changing Customer Service When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…Read More
Alan Finlay 0 0 Support January 22, 2019 Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support Welcome to part four of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support January 15, 2019 Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy Welcome to part three of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support January 8, 2019 Digital Transformation for Customer Support Part 2: Optimizing Internal Knowledge Operations Welcome to part two of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support December 27, 2018 If It’s Broken, Fix It: The Power of Real-Time Network Monitoring Nobody likes to wait. Whether it’s in line at the grocery store, with a number…Read More