May 9, 2019
The Holistic Customer Journey Framework: Thinking Beyond Products & Brands
In the digital age, customer experience is everything. However, it’s also more difficult than ever…
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April 23, 2019
How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences
Thanks to the internet, just about everyone – and everything – is connected. Not only…
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March 28, 2019
The Ecosystem Economy is Changing Everything You Think You Know About Customer Support
Technology is changing how we interact with each other in just about every context. As…
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March 6, 2019
How Business Can Improve Customer Service By Realizing They Are Customers Too
For many businesses, providing quality customer service is a balancing act. Yes, you want to…
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March 4, 2019
Why Business Ecosystems Are the Future of Customer Experiences
The way most businesses address the customer experience is broken – literally. It’s broken up…
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February 25, 2019
Customer Experience Management: Designing Better CX from the Top-Down
Who’s responsible for creating amazing customer experiences? Marketing and sales? Or is it the support…
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February 19, 2019
Need Help With Your Help? You Might Need an IT Ticketing System
Whether yours is a large national business or small scale firm, there is little doubt…
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February 11, 2019
How the Internet of Things is Changing Customer Service
When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…
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January 22, 2019
Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support
Welcome to part four of our Digital Transformation for Customer Support series! If you missed…
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January 15, 2019
Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy
Welcome to part three of our Digital Transformation for Customer Support series! If you missed…
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January 8, 2019
Digital Transformation for Customer Support Part 2: Optimizing Internal Knowledge Operations
Welcome to part two of our Digital Transformation for Customer Support series! If you missed…
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December 27, 2018
If It’s Broken, Fix It: The Power of Real-Time Network Monitoring
Nobody likes to wait. Whether it’s in line at the grocery store, with a number…
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