December 4, 2018
From Touchpoints to Journeys: Transforming Your Customer Experience with Automation
Customer journey mapping is all the rage these days. But businesses have been trying to…
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November 27, 2018
The Secret Strategy Top Customer Support Teams Use to Improve Service
One of the biggest roadblocks your customer support agents face is not having access to…
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November 20, 2018
Automated Support Tasks: 7 Things to Let Bots Handle Right Now
How much easier would your job be if you had a few robot assistants to…
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November 13, 2018
Customer Support Automation Statistics – 16 Facts, Figures, and Trends to Watch
The robots are coming – and they’re raising the bar for customer support experiences. The…
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November 6, 2018
Support Metrics: A Visual Guide to Measuring Service Speed, Efficiency, and Effectiveness [INFOGRAPHIC]
What is the single most crucial customer support metric? Well, there’s no definitive answer –…
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October 23, 2018
Why Companies Still Struggle to Understand & Achieve Omnichannel Support
Let’s set the scene: A customer shopping online for a jacket sees a social media…
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October 9, 2018
20 Strategies for Creating a Seamless Customer Service Experience
The first goal of customer service is to make a customer’s experience with your business…
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October 2, 2018
Customer Retention Metrics Part 2: How to Keep Loyal Customers Happy and Optimize Post-Purchase Measurements
What’s one of the best ways to improve your business’ profitability? Hang on to your…
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September 25, 2018
Customer Retention Research: The Art and Science of Customer Satisfaction & Loyalty [Infographic]
Let’s face it, acquiring new customers doesn’t come cheap. But the cost is always worth…
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September 18, 2018
Customer Service Burnout: Why, When, & How to Minimize Agent Turnover
Customer service has long been a high turnover industry. The call center industry in the…
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September 11, 2018
4 Ways Smarter Ticketing Solutions Drive Better Support Experiences
In a perfect world, we’d all be working smart instead of working hard. But what…
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September 4, 2018
Customer Retention Metrics Part 1: How to Create a Pre-Purchase Experience that Sells
What’s the first thing that comes to mind when you think about customer retention? If…
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