Category

Support

The Holistic Customer Journey Framework - Thinking Beyond Products & Brands
Support
May 9, 2019

The Holistic Customer Journey Framework: Thinking Beyond Products & Brands

In the digital age, customer experience is everything. However, it’s also more difficult than ever…
Read More
How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences
Support
April 23, 2019

How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences

Thanks to the internet, just about everyone – and everything – is connected. Not only…
Read More
The Ecosystem Economy is Changing Everything You Think You Know About Customer Support
Support
March 28, 2019

The Ecosystem Economy is Changing Everything You Think You Know About Customer Support

Technology is changing how we interact with each other in just about every context. As…
Read More
How Business Can Improve Customer Service By Realizing They Are Customers Too
Support
March 6, 2019

How Business Can Improve Customer Service By Realizing They Are Customers Too

For many businesses, providing quality customer service is a balancing act. Yes, you want to…
Read More
Why Business Ecosystems Are the Future of Customer Experiences
Support
March 4, 2019

Why Business Ecosystems Are the Future of Customer Experiences

The way most businesses address the customer experience is broken – literally. It’s broken up…
Read More
Customer Experience Management
Support
February 25, 2019

Customer Experience Management: Designing Better CX from the Top-Down

Who’s responsible for creating amazing customer experiences? Marketing and sales? Or is it the support…
Read More
Need Help With Your Help? You Might Need an IT Ticketing System
Support
February 19, 2019

Need Help With Your Help? You Might Need an IT Ticketing System

Whether yours is a large national business or small scale firm, there is little doubt…
Read More
Supporting the IoT: How the Internet of Things is Changing Customer Service
Support
February 11, 2019

How the Internet of Things is Changing Customer Service

When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…
Read More
Shifting from Reactive to Proactive Support
Support
January 22, 2019

Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support

Welcome to part four of our Digital Transformation for Customer Support series! If you missed…
Read More
self-service support
Support
January 15, 2019

Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy

Welcome to part three of our Digital Transformation for Customer Support series! If you missed…
Read More
Optimizing Internal Knowledge Operations
Support
January 8, 2019

Digital Transformation for Customer Support Part 2: Optimizing Internal Knowledge Operations

Welcome to part two of our Digital Transformation for Customer Support series! If you missed…
Read More
The Power of Real-Time Network & Technology Monitoring
Support
December 27, 2018

If It’s Broken, Fix It: The Power of Real-Time Network Monitoring

Nobody likes to wait. Whether it’s in line at the grocery store, with a number…
Read More