![Chatbot Statistics: The 2018 State of Chatbots [New Study]](https://thinkrelay.com/wp-content/uploads/Chatbot-Statistics-Hero-600x403.png)
October 30, 2018
Chatbot Statistics: The 2018 State of Chatbots [New Study]
These days, chatbots are all the rage. Or at least, it seems that way. When…
Read More
July 27, 2018
Chatbot NLP vs Buttons: Deciding what’s right for your Bot
When it comes to deciding between the use of chatbot NLP (Natural Language Processing) or…
Read More
July 3, 2018
Why a Chatbot Personality Should Depend on the Conversation Type
Hate em’, love em’ or tolerate em’ When it comes to conversations, there are three…
Read More
June 27, 2018
Instant Support w/ Chatbots: No Wait, Happier Customers
Instant support is becoming the standard If you think that wait times are still the…
Read More
June 15, 2018
Choosing the Best Chatbot Platform 101: A Beginner’s Guide
Choosing the Best Chatbot Platform is Not That Easy... The number of chatbot-related technologies is…
Read More
June 4, 2018
Chatbot Analytics 101: The Essential Metrics You Need to Track
Why Chatbot Analytics Matter Analytics are often overlooked and underappreciated when it comes to chatbots. While…
Read More
May 22, 2018
What is Natural Language Processing (NLP) & Why Chatbots Need it?
What is Natural Language Processing (NLP)? According to Wikipedia, "Natural Language Processing, also known as…
Read More
April 24, 2018
Using a Virtual Agent to Provide Superior Customer Service
What is a Virtual Agent? A virtual agent is a non-human assistant that helps users achieve a…
Read More
April 17, 2018
How to Automate Support: Creating a Lean, Mean Support Team
No, we're not talking about replacing your team with robots 🤖 Now that we’ve gotten that…
Read More
April 10, 2018
Chatbots for Tech Support 101: Automating Tech Support with Chatbots
What is a Chatbot? 🤖 Chatbots can take many shapes, sizes, and forms. They can be…
Read More
February 17, 2018
Why Knowledge Bases & Chatbots are the Future of Tech Support
When it comes to providing support, knowledge is everything Whether you’re supporting the most popular…
Read More
January 18, 2018
6 Chatbot Design ‘Musts’: Building the Perfect Chatbot UX
We take our Chatbot Design seriously At Relay, we build chatbots designed to automate tech…
Read More
