July 31, 2018
Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support
By now, you’ve probably noticed that artificial intelligence is making its mark across a range…
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July 27, 2018
Chatbot NLP vs Buttons: Deciding what’s right for your Bot
When it comes to deciding between the use of chatbot NLP (Natural Language Processing) or…
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July 3, 2018
Why a Chatbot Personality Should Depend on the Conversation Type
Hate em’, love em’ or tolerate em’ When it comes to conversations, there are three…
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June 27, 2018
Instant Support w/ Chatbots: No Wait, Happier Customers
Instant support is becoming the standard If you think that wait times are still the…
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June 15, 2018
Choosing the Best Chatbot Platform 101: A Beginner’s Guide
Choosing the Best Chatbot Platform is Not That Easy... The number of chatbot-related technologies is…
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June 8, 2018
The Rise of Superhumans: How AI Is Making Us Smarter, Faster, and Better at Work
Artificial intelligence isn’t just making machines smarter, it’s also enhancing human intelligence, performance, and productivity…
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June 4, 2018
Chatbot Analytics 101: The Essential Metrics You Need to Track
Why Chatbot Analytics Matter Analytics are often overlooked and underappreciated when it comes to chatbots. While…
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May 22, 2018
What is Natural Language Processing (NLP) & Why Chatbots Need it?
What is Natural Language Processing (NLP)? According to Wikipedia, "Natural Language Processing, also known as…
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April 25, 2018
How AI Will Reshape Customer Service: The Winners and Losers
The Robots are Coming Actually, they're already here. They have been for several years. Over…
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April 24, 2018
Using a Virtual Agent to Provide Superior Customer Service
What is a Virtual Agent? A virtual agent is a non-human assistant that helps users achieve a…
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April 18, 2018
Automated Customer Service: Fundamentals for Powerful Support
As technology becomes increasingly complex, we get more questions per customer and often struggle to…
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April 17, 2018
How to Automate Support: Creating a Lean, Mean Support Team
No, we're not talking about replacing your team with robots 🤖 Now that we’ve gotten that…
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