Category

AI

AI in Customer Support
AISupport
July 31, 2018

Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support

By now, you’ve probably noticed that artificial intelligence is making its mark across a range…
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Chabot NLP vs Chatbot Buttons
AIChatbots
July 27, 2018

Chatbot NLP vs Buttons: Deciding what’s right for your Bot

When it comes to deciding between the use of chatbot NLP (Natural Language Processing) or…
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Why a Chatbot Personality Should Depend on the Conversation Type
AIChatbots
July 3, 2018

Why a Chatbot Personality Should Depend on the Conversation Type

Hate em’, love em’ or tolerate em’ When it comes to conversations, there are three…
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Choosing the Best Chatbot Platform 101: A Beginner's Guide
AIChatbots
June 15, 2018

Choosing the Best Chatbot Platform 101: A Beginner’s Guide

Choosing the Best Chatbot Platform is Not That Easy... The number of chatbot-related technologies is…
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The Rise of Superhumans: How AI Is Making Us Smarter, Faster, and Better at Work
AI
June 8, 2018

The Rise of Superhumans: How AI Is Making Us Smarter, Faster, and Better at Work

Artificial intelligence isn’t just making machines smarter, it’s also enhancing human intelligence, performance, and productivity…
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Chatbot Analytics 101: The Essential Metrics You Need to Track
AIChatbots
June 4, 2018

Chatbot Analytics 101: The Essential Metrics You Need to Track

Why Chatbot Analytics Matter Analytics are often overlooked and underappreciated when it comes to chatbots. While…
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What is Natural Language Processing (NLP) and Why do Chatbots Need it?
AIChatbots
May 22, 2018

What is Natural Language Processing (NLP) & Why Chatbots Need it?

What is Natural Language Processing (NLP)? According to Wikipedia, "Natural Language Processing, also known as…
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How AI will Reshape the Customer Service Industry
AIGuideSupport
April 25, 2018

How AI Will Reshape Customer Service: The Winners and Losers

The Robots are Coming Actually, they're already here. They have been for several years. Over…
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Automated Customer Service Featured Image
AISupport
April 18, 2018

Automated Customer Service: Fundamentals for Powerful Support

As technology becomes increasingly complex, we get more questions per customer and often struggle to…
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