Alan Finlay 0 0 AISupport July 31, 2018 Smarter Customer Experiences: 9 Real-World Examples of AI in Customer Support By now, you’ve probably noticed that artificial intelligence is making its mark across a range…Read More
Casey Phillips 0 0 AIChatbots July 27, 2018 Chatbot NLP vs Buttons: Deciding what’s right for your Bot When it comes to deciding between the use of chatbot NLP (Natural Language Processing) or…Read More
Casey Phillips 0 0 AIChatbots July 3, 2018 Why a Chatbot Personality Should Depend on the Conversation Type Hate em’, love em’ or tolerate em’ When it comes to conversations, there are three…Read More
Casey Phillips 0 0 AIChatbotsSupport June 27, 2018 Instant Support w/ Chatbots: No Wait, Happier Customers Instant support is becoming the standard If you think that wait times are still the…Read More
Casey Phillips 0 0 AIChatbots June 15, 2018 Choosing the Best Chatbot Platform 101: A Beginner’s Guide Choosing the Best Chatbot Platform is Not That Easy... The number of chatbot-related technologies is…Read More
Alan Finlay 0 0 AI June 8, 2018 The Rise of Superhumans: How AI Is Making Us Smarter, Faster, and Better at Work Artificial intelligence isn’t just making machines smarter, it’s also enhancing human intelligence, performance, and productivity…Read More
Casey Phillips 0 0 AIChatbots June 4, 2018 Chatbot Analytics 101: The Essential Metrics You Need to Track Why Chatbot Analytics Matter Analytics are often overlooked and underappreciated when it comes to chatbots. While…Read More
Casey Phillips 0 0 AIChatbots May 22, 2018 What is Natural Language Processing (NLP) & Why Chatbots Need it? What is Natural Language Processing (NLP)? According to Wikipedia, "Natural Language Processing, also known as…Read More
Alan Finlay 0 0 AIGuideSupport April 25, 2018 How AI Will Reshape Customer Service: The Winners and Losers The Robots are Coming Actually, they're already here. They have been for several years. Over…Read More
Casey Phillips 0 0 AIChatbotsSupport April 24, 2018 Using a Virtual Agent to Provide Superior Customer Service What is a Virtual Agent? A virtual agent is a non-human assistant that helps users achieve a…Read More
Alan Finlay 0 0 AISupport April 18, 2018 Automated Customer Service: Fundamentals for Powerful Support As technology becomes increasingly complex, we get more questions per customer and often struggle to…Read More
Casey Phillips 0 1 AIChatbotsSupport April 17, 2018 How to Automate Support: Creating a Lean, Mean Support Team No, we're not talking about replacing your team with robots 🤖 Now that we’ve gotten that…Read More