All Posts By

Casey Phillips

Introducing the Relay Knowledge Ecosystem: Knowledge sharing fueled by AI
Product
August 20, 2018

Introducing the Relay Knowledge Ecosystem: Knowledge Sharing Fueled by AI

When it Comes to Providing Service and Support, Knowledge is King One of the most…
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Chabot NLP vs Chatbot Buttons
AIChatbots
July 27, 2018

Chatbot NLP vs Buttons: Deciding what’s right for your Bot

When it comes to deciding between the use of chatbot NLP (Natural Language Processing) or…
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Why a Chatbot Personality Should Depend on the Conversation Type
AIChatbots
July 3, 2018

Why a Chatbot Personality Should Depend on the Conversation Type

Hate em’, love em’ or tolerate em’ When it comes to conversations, there are three…
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Choosing the Best Chatbot Platform 101: A Beginner's Guide
AIChatbots
June 15, 2018

Choosing the Best Chatbot Platform 101: A Beginner’s Guide

Choosing the Best Chatbot Platform is Not That Easy... The number of chatbot-related technologies is…
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Chatbot Analytics 101: The Essential Metrics You Need to Track
AIChatbots
June 4, 2018

Chatbot Analytics 101: The Essential Metrics You Need to Track

Why Chatbot Analytics Matter Analytics are often overlooked and underappreciated when it comes to chatbots. While…
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What is Natural Language Processing (NLP) and Why do Chatbots Need it?
AIChatbots
May 22, 2018

What is Natural Language Processing (NLP) & Why Chatbots Need it?

What is Natural Language Processing (NLP)? According to Wikipedia, "Natural Language Processing, also known as…
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Knowledge Base w/ Chatbot Integration
Product
April 30, 2018

Product Update: Knowledge Base w/ Chatbot Integration

When it comes to providing better support knowledge is king We can't overstate how critical…
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Product Update: Advanced Chatbot Analytics for Bot Builders
Product
April 30, 2018

Product Update: Advanced Chatbot Analytics for Bot Builders

Chatbot analytics are a necessity, not a luxury The importance of chatbot analytics can't be…
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Introducing Related Chatbot Answers: Bringing a taste of Google to the Relay Chatbots
Product
April 28, 2018

Product Update: Related Chatbot Answers – Bringing a taste of Google to the Relay Chatbots

Let's get real. Chatbots are not a Google search engine If you think that you…
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