All Posts By

Alan Finlay

Retail Technology Trends 2019: 6 Trends Shaping The Future of Brick-and-Mortar Stores
News
June 5, 2019

Retail Technology Trends 2019: 6 Trends Shaping The Future of Brick-and-Mortar Stores

Over the past decade, technology has shaped brick-and-mortar stores past the point of no return.…
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Boomtown Relay Funding Announcement
News
May 16, 2019

Boomtown raises $12M from Telstra Ventures and Capital One Growth Ventures to help teams orchestrate and automate effortless product support experiences

Boomtown will use the funds from its new strategic investors to accelerate the growth of…
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How Square Disrupted the $14 Billion Payment Industry (And How Other Merchant Tech Companies Can Fight Back)
News
May 10, 2019

How Square Disrupted the $14 Billion Payment Industry (And How Other Merchant Tech Companies Can Fight Back)

You’ve probably already purchased something using Square. Whether it was at the farmer’s market, a…
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The Holistic Customer Journey Framework - Thinking Beyond Products & Brands
Support
May 9, 2019

The Holistic Customer Journey Framework: Thinking Beyond Products & Brands

In the digital age, customer experience is everything. However, it’s also more difficult than ever…
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How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences
Support
April 23, 2019

How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences

Thanks to the internet, just about everyone – and everything – is connected. Not only…
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Relay March Release Notes
Product
April 12, 2019

Relay Release Notes: April 2019

Release date: 4/18/2019 10pm PST. This month we're launching a beta version of our predictive…
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The Ecosystem Economy is Changing Everything You Think You Know About Customer Support
Support
March 28, 2019

The Ecosystem Economy is Changing Everything You Think You Know About Customer Support

Technology is changing how we interact with each other in just about every context. As…
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News
March 8, 2019

Unified Payments Selects Relay as Ecosystem Engagement Platform to Transform Customer Experiences

MARCH 08, 2019 Boomtown, a provider of modern, AI-powered technology support software and services today…
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How Business Can Improve Customer Service By Realizing They Are Customers Too
Support
March 6, 2019

How Business Can Improve Customer Service By Realizing They Are Customers Too

For many businesses, providing quality customer service is a balancing act. Yes, you want to…
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Relay March Release Notes
Product
March 5, 2019

Relay Release Notes: March 2019

Release date: 3/7/2019 10pm PST. This month, we focused on enhancing existing features to create…
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Why Business Ecosystems Are the Future of Customer Experiences
Support
March 4, 2019

Why Business Ecosystems Are the Future of Customer Experiences

The way most businesses address the customer experience is broken – literally. It’s broken up…
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