Alan Finlay 0 0 Support February 19, 2019 Need Help With Your Help? You Might Need an IT Ticketing System Whether yours is a large national business or small scale firm, there is little doubt…Read More
Alan Finlay 0 0 Support February 11, 2019 How the Internet of Things is Changing Customer Service When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…Read More
Alan Finlay 0 Product February 5, 2019 Relay Release Notes: February 2019 Release date: 02/07/19 at 10pm PST. This month, we revamped our Knowledge Base for a…Read More
Alan Finlay 0 0 Support January 22, 2019 Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support Welcome to part four of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support January 15, 2019 Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy Welcome to part three of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support January 8, 2019 Digital Transformation for Customer Support Part 2: Optimizing Internal Knowledge Operations Welcome to part two of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support December 27, 2018 If It’s Broken, Fix It: The Power of Real-Time Network Monitoring Nobody likes to wait. Whether it’s in line at the grocery store, with a number…Read More
Alan Finlay 0 0 Support December 18, 2018 Digital Transformation for Customer Support Part 1: Driving Digital Channel Adoption Welcome to part one of our Digital Transformation for Customer Support series! If you missed…Read More
Alan Finlay 0 0 Support December 11, 2018 How to Use Email Support to Deliver Better Customer Experiences As customer expectations continue to rise, support teams need to deliver a reliable, high-quality experience…Read More
Alan Finlay 0 0 Support December 4, 2018 From Touchpoints to Journeys: Transforming Your Customer Experience with Automation Customer journey mapping is all the rage these days. But businesses have been trying to…Read More
Alan Finlay 0 0 Support November 27, 2018 The Secret Strategy Top Customer Support Teams Use to Improve Service One of the biggest roadblocks your customer support agents face is not having access to…Read More
Alan Finlay 0 0 Support November 20, 2018 Automated Support Tasks: 7 Things to Let Bots Handle Right Now How much easier would your job be if you had a few robot assistants to…Read More