June 5, 2019
Retail Technology Trends 2019: 6 Trends Shaping The Future of Brick-and-Mortar Stores
Over the past decade, technology has shaped brick-and-mortar stores past the point of no return.…
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May 16, 2019
Boomtown raises $12M from Telstra Ventures and Capital One Growth Ventures to help teams orchestrate and automate effortless product support experiences
Boomtown will use the funds from its new strategic investors to accelerate the growth of…
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May 10, 2019
How Square Disrupted the $14 Billion Payment Industry (And How Other Merchant Tech Companies Can Fight Back)
You’ve probably already purchased something using Square. Whether it was at the farmer’s market, a…
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May 9, 2019
The Holistic Customer Journey Framework: Thinking Beyond Products & Brands
In the digital age, customer experience is everything. However, it’s also more difficult than ever…
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May 6, 2019
Relay Release Notes: May 2019
Release date: 5/9/2019 10pm PST. We have a small release this month as we are…
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April 23, 2019
How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences
Thanks to the internet, just about everyone – and everything – is connected. Not only…
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April 12, 2019
Relay Release Notes: April 2019
Release date: 4/18/2019 10pm PST. This month we're launching a beta version of our predictive…
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March 28, 2019
The Ecosystem Economy is Changing Everything You Think You Know About Customer Support
Technology is changing how we interact with each other in just about every context. As…
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March 8, 2019
Unified Payments Selects Relay as Ecosystem Engagement Platform to Transform Customer Experiences
MARCH 08, 2019 Boomtown, a provider of modern, AI-powered technology support software and services today…
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March 6, 2019
How Business Can Improve Customer Service By Realizing They Are Customers Too
For many businesses, providing quality customer service is a balancing act. Yes, you want to…
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March 5, 2019
Relay Release Notes: March 2019
Release date: 3/7/2019 10pm PST. This month, we focused on enhancing existing features to create…
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March 4, 2019
Why Business Ecosystems Are the Future of Customer Experiences
The way most businesses address the customer experience is broken – literally. It’s broken up…
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