All Posts By

Alan Finlay

Relay March Release Notes
Product
April 12, 2019

Relay Release Notes: April 2019

Release date: 4/18/2019 10pm PST. This month we're launching a beta version of our predictive…
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The Ecosystem Economy is Changing Everything You Think You Know About Customer Support
Support
March 28, 2019

The Ecosystem Economy is Changing Everything You Think You Know About Customer Support

Technology is changing how we interact with each other in just about every context. As…
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News
March 8, 2019

Unified Payments Selects Relay as Ecosystem Engagement Platform to Transform Customer Experiences

MARCH 08, 2019 Boomtown, a provider of modern, AI-powered technology support software and services today…
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How Business Can Improve Customer Service By Realizing They Are Customers Too
Support
March 6, 2019

How Business Can Improve Customer Service By Realizing They Are Customers Too

For many businesses, providing quality customer service is a balancing act. Yes, you want to…
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Relay March Release Notes
Product
March 5, 2019

Relay Release Notes: March 2019

Release date: 3/7/2019 10pm PST. This month, we focused on enhancing existing features to create…
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Why Business Ecosystems Are the Future of Customer Experiences
Support
March 4, 2019

Why Business Ecosystems Are the Future of Customer Experiences

The way most businesses address the customer experience is broken – literally. It’s broken up…
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Customer Experience Management
Support
February 25, 2019

Customer Experience Management: Designing Better CX from the Top-Down

Who’s responsible for creating amazing customer experiences? Marketing and sales? Or is it the support…
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Need Help With Your Help? You Might Need an IT Ticketing System
Support
February 19, 2019

Need Help With Your Help? You Might Need an IT Ticketing System

Whether yours is a large national business or small scale firm, there is little doubt…
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Supporting the IoT: How the Internet of Things is Changing Customer Service
Support
February 11, 2019

How the Internet of Things is Changing Customer Service

When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…
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Relay Release Notes February 2019
Product
February 5, 2019

Relay Release Notes: February 2019

Release date: 02/07/19 at 10pm PST. This month, we revamped our Knowledge Base for a…
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Shifting from Reactive to Proactive Support
Support
January 22, 2019

Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support

Welcome to part four of our Digital Transformation for Customer Support series! If you missed…
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self-service support
Support
January 15, 2019

Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy

Welcome to part three of our Digital Transformation for Customer Support series! If you missed…
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