April 12, 2019
Relay Release Notes: April 2019
Release date: 4/18/2019 10pm PST. This month we're launching a beta version of our predictive…
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March 28, 2019
The Ecosystem Economy is Changing Everything You Think You Know About Customer Support
Technology is changing how we interact with each other in just about every context. As…
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March 8, 2019
Unified Payments Selects Relay as Ecosystem Engagement Platform to Transform Customer Experiences
MARCH 08, 2019 Boomtown, a provider of modern, AI-powered technology support software and services today…
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March 6, 2019
How Business Can Improve Customer Service By Realizing They Are Customers Too
For many businesses, providing quality customer service is a balancing act. Yes, you want to…
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March 5, 2019
Relay Release Notes: March 2019
Release date: 3/7/2019 10pm PST. This month, we focused on enhancing existing features to create…
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March 4, 2019
Why Business Ecosystems Are the Future of Customer Experiences
The way most businesses address the customer experience is broken – literally. It’s broken up…
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February 25, 2019
Customer Experience Management: Designing Better CX from the Top-Down
Who’s responsible for creating amazing customer experiences? Marketing and sales? Or is it the support…
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February 19, 2019
Need Help With Your Help? You Might Need an IT Ticketing System
Whether yours is a large national business or small scale firm, there is little doubt…
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February 11, 2019
How the Internet of Things is Changing Customer Service
When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…
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February 5, 2019
Relay Release Notes: February 2019
Release date: 02/07/19 at 10pm PST. This month, we revamped our Knowledge Base for a…
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January 22, 2019
Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support
Welcome to part four of our Digital Transformation for Customer Support series! If you missed…
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January 15, 2019
Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy
Welcome to part three of our Digital Transformation for Customer Support series! If you missed…
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