What is the single most crucial customer support metric? Well, there’s no definitive answer –…
Alan FinlayNovember 6, 2018
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20 Strategies for Creating a Seamless
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These days, chatbots are all the rage. Or at least, it seems that way. When…
Alan FinlayOctober 30, 2018
Let’s set the scene: A customer shopping online for a jacket sees a social media…
Alan FinlayOctober 23, 2018
The first goal of customer service is to make a customer’s experience with your business…
Alan FinlayOctober 9, 2018
What’s one of the best ways to improve your business’ profitability? Hang on to your…
Alan FinlayOctober 2, 2018
FinancesOnline Relay Review FinancesOnline, a popular and respected B2B software review platform that thousands of…
Alan FinlayOctober 1, 2018
Let’s face it, acquiring new customers doesn’t come cheap. But the cost is always worth…
Alan FinlaySeptember 25, 2018
Customer service has long been a high turnover industry. The call center industry in the…
Alan FinlaySeptember 18, 2018
In a perfect world, we’d all be working smart instead of working hard. But what…
Alan FinlaySeptember 11, 2018
What’s the first thing that comes to mind when you think about customer retention? If…
Alan FinlaySeptember 4, 2018
How many times does a customer need to contact your support team to find an…
Alan FinlayAugust 28, 2018
Intranets were once considered the best way to share company information internally. Today, however, the…
Alan FinlayAugust 24, 2018
The first goal of customer service is to make a customer’s experience with your business…
Alan FinlayOctober 9, 2018
Is your customer service team measuring the right customer service metrics? If your answer is…
Alan FinlayJuly 10, 2018
Modern businesses can’t afford for customer service to be an afterthought. Why? Because bad customer…
Alan FinlayMay 15, 2018
Technology is changing every aspect of how we do business, including how customers interact with…
Alan FinlayMay 28, 2018
We live in an increasingly digital world and customer expectations are shifting accordingly. From the…
Alan FinlayJune 14, 2018
By now, you’ve probably noticed that artificial intelligence is making its mark across a range…
Alan FinlayJuly 31, 2018
Artificial intelligence isn’t just making machines smarter, it’s also enhancing human intelligence, performance, and productivity…
Alan FinlayJune 8, 2018
Acquiring new customers is far from cheap. That’s why it’s always surprising to realize how…
Alan FinlayMay 22, 2018
Your contact center sits at the heart of your company’s customer support processes. This means…
Alan FinlayJune 26, 2018
What’s one of the best ways to improve your business’ profitability? Hang on to your…
Alan FinlayOctober 2, 2018
Given the choice, some of your customers would rather interact with a machine than speak…
Alan FinlayAugust 7, 2018
When it comes to optimizing your help desk performance, there’s an overwhelming amount of data…
Alan FinlayMay 2, 2018
What is the single most crucial customer support metric? Well, there’s no definitive answer –…
Alan FinlayNovember 6, 2018
Let’s set the scene: A customer shopping online for a jacket sees a social media…
Alan FinlayOctober 23, 2018
The first goal of customer service is to make a customer’s experience with your business…
Alan FinlayOctober 9, 2018
What’s one of the best ways to improve your business’ profitability? Hang on to your…
Alan FinlayOctober 2, 2018
Let’s face it, acquiring new customers doesn’t come cheap. But the cost is always worth…
Alan FinlaySeptember 25, 2018
Customer service has long been a high turnover industry. The call center industry in the…
Alan FinlaySeptember 18, 2018
In a perfect world, we’d all be working smart instead of working hard. But what…
Alan FinlaySeptember 11, 2018
What’s the first thing that comes to mind when you think about customer retention? If…
Alan FinlaySeptember 4, 2018
How many times does a customer need to contact your support team to find an…
Alan FinlayAugust 28, 2018
Intranets were once considered the best way to share company information internally. Today, however, the…
Alan FinlayAugust 24, 2018
If you want to continue to provide high-quality customer support in the face of rising…
Alan FinlayAugust 20, 2018
Given the choice, some of your customers would rather interact with a machine than speak…
Alan FinlayAugust 7, 2018
These days, chatbots are all the rage. Or at least, it seems that way. When…
Alan FinlayOctober 30, 2018
When it comes to deciding between the use of chatbot NLP (Natural Language Processing) or…
Casey PhillipsJuly 27, 2018
Hate em’, love em’ or tolerate em’ When it comes to conversations, there are three…
Casey PhillipsJuly 3, 2018
Instant support is becoming the standard If you think that wait times are still the…
Casey PhillipsJune 27, 2018
Choosing the Best Chatbot Platform is Not That Easy... The number of chatbot-related technologies is…
Casey PhillipsJune 15, 2018
Why Chatbot Analytics Matter Analytics are often overlooked and underappreciated when it comes to chatbots. While…
Casey PhillipsJune 4, 2018
What is Natural Language Processing (NLP)? According to Wikipedia, "Natural Language Processing, also known as…
Casey PhillipsMay 22, 2018
What is a Virtual Agent? A virtual agent is a non-human assistant that helps users achieve a…
Casey PhillipsApril 24, 2018
No, we're not talking about replacing your team with robots 🤖 Now that we’ve gotten that…
Casey PhillipsApril 17, 2018
What is a Chatbot? 🤖 Chatbots can take many shapes, sizes, and forms. They can be…
Casey PhillipsApril 10, 2018
When it comes to providing support, knowledge is everything Whether you’re supporting the most popular…
Casey PhillipsFebruary 17, 2018
We take our Chatbot Design seriously At Relay, we build chatbots designed to automate tech…
Casey PhillipsJanuary 18, 2018
When it Comes to Providing Service and Support, Knowledge is King One of the most…
Casey PhillipsAugust 20, 2018
SMS is quickly becoming the communication channel of choice for many customers. 98% of adults…
Alan FinlayAugust 16, 2018
When it comes to providing better support knowledge is king We can't overstate how critical…
Casey PhillipsApril 30, 2018
Chatbot analytics are a necessity, not a luxury The importance of chatbot analytics can't be…
Casey PhillipsApril 30, 2018
Let's get real. Chatbots are not a Google search engine If you think that you…
Casey PhillipsApril 28, 2018
It’s been a long time coming. We’re so excited to share with you our newly…
Alan FinlayApril 26, 2018
FinancesOnline Relay Review FinancesOnline, a popular and respected B2B software review platform that thousands of…
Alan FinlayOctober 1, 2018
NESIC Adopts Relay in Japan and Announces a Stratic Partnership with Boomtown (PRWEB) June 21, 2018…
Alan FinlayJune 20, 2018
Relay is a customer service platform that helps teams efficiently support technology across distributed locations.…
Alan FinlayApril 25, 2018
Jordan Thaeler, the author of Reforming Retail, writes extensively about the restaurant and retail landscape.…
Alan FinlayApril 4, 2018
We are excited to be chosen as one of the top 20 most promising collaboration…
Alan FinlayFebruary 27, 2018
