Uncategorized IoT for Business: How Connected Devices are Transforming 4 Key Industries In recent years, Internet of Things (IoT) devices have become increasingly pervasive. with 85% of…Alan FinlayJuly 22, 2019
News 10 Experts Share Their Predictions on the Internet of Things and the Future of Retail Tech Experts don’t always get it right. But experience matters, especially when revenue is on the…Alan FinlayJuly 17, 2019
Product Relay Release Notes: July 2019 Release date: 7/11/2019 10pm PST. This release focused overhauling our admin functionality and creating more…Alan FinlayJuly 9, 2019
News Retail Technology Trends 2019: 6 Trends Shaping The Future of Brick-and-Mortar Stores Over the past decade, technology has shaped brick-and-mortar stores past the point of no return.…Alan FinlayJune 5, 2019
News Boomtown raises $12M from Telstra Ventures and Capital One Growth Ventures to help teams orchestrate and automate effortless product support experiences Boomtown will use the funds from its new strategic investors to accelerate the growth of…Alan FinlayMay 16, 2019
News How Square Disrupted the $14 Billion Payment Industry (And How Other Merchant Tech Companies Can Fight Back) You’ve probably already purchased something using Square. Whether it was at the farmer’s market, a…Alan FinlayMay 10, 2019
Support The Holistic Customer Journey Framework: Thinking Beyond Products & Brands In the digital age, customer experience is everything. However, it’s also more difficult than ever…Alan FinlayMay 9, 2019
Product Relay Release Notes: May 2019 Release date: 5/9/2019 10pm PST. We have a small release this month as we are…Alan FinlayMay 6, 2019
Support How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences Thanks to the internet, just about everyone – and everything – is connected. Not only…Alan FinlayApril 23, 2019
Product Relay Release Notes: April 2019 Release date: 4/18/2019 10pm PST. This month we're launching a beta version of our predictive…Alan FinlayApril 12, 2019
Support The Ecosystem Economy is Changing Everything You Think You Know About Customer Support Technology is changing how we interact with each other in just about every context. As…Alan FinlayMarch 28, 2019
News Unified Payments Selects Relay as Ecosystem Engagement Platform to Transform Customer Experiences MARCH 08, 2019 Boomtown, a provider of modern, AI-powered technology support software and services today…Alan FinlayMarch 8, 2019
Support Customer Experience Management: Designing Better CX from the Top-Down Who’s responsible for creating amazing customer experiences? Marketing and sales? Or is it the support…Alan FinlayFebruary 25, 2019
Chatbots Chatbot Statistics: The 2018 State of Chatbots [New Study] These days, chatbots are all the rage. Or at least, it seems that way. When…Alan FinlayOctober 30, 2018
Support 20 Strategies for Creating a Seamless Customer Service Experience The first goal of customer service is to make a customer’s experience with your business…Alan FinlayOctober 9, 2018
Support Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support Welcome to part four of our Digital Transformation for Customer Support series! If you missed…Alan FinlayJanuary 22, 2019
Support Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success Modern businesses can’t afford for customer service to be an afterthought. Why? Because bad customer…Alan FinlayMay 15, 2018
Support How the Internet of Things is Changing Customer Service When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…Alan FinlayFebruary 11, 2019
Support Customer Retention Research: The Art and Science of Customer Satisfaction & Loyalty [Infographic] Let’s face it, acquiring new customers doesn’t come cheap. But the cost is always worth…Alan FinlaySeptember 25, 2018
Product Product Update: Related Chatbot Answers - Bringing a taste of Google to the Relay Chatbots Let's get real. Chatbots are not a Google search engine If you think that you…Casey PhillipsApril 28, 2018
Product Product Update: Relay Web Chat Design Update (webConnect) It’s been a long time coming. We’re so excited to share with you our newly…Alan FinlayApril 26, 2018
Support Help Desk Metrics: 15 Customer Support Statistics to Track and Monitor When it comes to optimizing your help desk performance, there’s an overwhelming amount of data…Alan FinlayMay 2, 2018
Support Intranets Suck: Here’s What the Future of Internal Knowledge Looks Like Intranets were once considered the best way to share company information internally. Today, however, the…Alan FinlayAugust 24, 2018
News 10 Experts Share Their Predictions on the Internet of Things and the Future of Retail Tech Experts don’t always get it right. But experience matters, especially when revenue is on the…Alan FinlayJuly 17, 2019
Support The Holistic Customer Journey Framework: Thinking Beyond Products & Brands In the digital age, customer experience is everything. However, it’s also more difficult than ever…Alan FinlayMay 9, 2019
Support How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences Thanks to the internet, just about everyone – and everything – is connected. Not only…Alan FinlayApril 23, 2019
Support The Ecosystem Economy is Changing Everything You Think You Know About Customer Support Technology is changing how we interact with each other in just about every context. As…Alan FinlayMarch 28, 2019
Support How Business Can Improve Customer Service By Realizing They Are Customers Too For many businesses, providing quality customer service is a balancing act. Yes, you want to…Alan FinlayMarch 6, 2019
Support Why Business Ecosystems Are the Future of Customer Experiences The way most businesses address the customer experience is broken – literally. It’s broken up…Alan FinlayMarch 4, 2019
Support Customer Experience Management: Designing Better CX from the Top-Down Who’s responsible for creating amazing customer experiences? Marketing and sales? Or is it the support…Alan FinlayFebruary 25, 2019
Support Need Help With Your Help? You Might Need an IT Ticketing System Whether yours is a large national business or small scale firm, there is little doubt…Alan FinlayFebruary 19, 2019
Support How the Internet of Things is Changing Customer Service When problems arise with your household appliances, like your refrigerator or washer or dryer, whom…Alan FinlayFebruary 11, 2019
Support Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support Welcome to part four of our Digital Transformation for Customer Support series! If you missed…Alan FinlayJanuary 22, 2019
Support Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy Welcome to part three of our Digital Transformation for Customer Support series! If you missed…Alan FinlayJanuary 15, 2019
Support Digital Transformation for Customer Support Part 2: Optimizing Internal Knowledge Operations Welcome to part two of our Digital Transformation for Customer Support series! If you missed…Alan FinlayJanuary 8, 2019
Support If It’s Broken, Fix It: The Power of Real-Time Network Monitoring Nobody likes to wait. Whether it’s in line at the grocery store, with a number…Alan FinlayDecember 27, 2018
Chatbots Chatbot Statistics: The 2018 State of Chatbots [New Study] These days, chatbots are all the rage. Or at least, it seems that way. When…Alan FinlayOctober 30, 2018
AIChatbots Chatbot NLP vs Buttons: Deciding what’s right for your Bot When it comes to deciding between the use of chatbot NLP (Natural Language Processing) or…Casey PhillipsJuly 27, 2018
AIChatbots Why a Chatbot Personality Should Depend on the Conversation Type Hate em’, love em’ or tolerate em’ When it comes to conversations, there are three…Casey PhillipsJuly 3, 2018
AIChatbotsSupport Instant Support w/ Chatbots: No Wait, Happier Customers Instant support is becoming the standard If you think that wait times are still the…Casey PhillipsJune 27, 2018
AIChatbots Choosing the Best Chatbot Platform 101: A Beginner’s Guide Choosing the Best Chatbot Platform is Not That Easy... The number of chatbot-related technologies is…Casey PhillipsJune 15, 2018
AIChatbots Chatbot Analytics 101: The Essential Metrics You Need to Track Why Chatbot Analytics Matter Analytics are often overlooked and underappreciated when it comes to chatbots. While…Casey PhillipsJune 4, 2018
AIChatbots What is Natural Language Processing (NLP) & Why Chatbots Need it? What is Natural Language Processing (NLP)? According to Wikipedia, "Natural Language Processing, also known as…Casey PhillipsMay 22, 2018
AIChatbotsSupport Using a Virtual Agent to Provide Superior Customer Service What is a Virtual Agent? A virtual agent is a non-human assistant that helps users achieve a…Casey PhillipsApril 24, 2018
AIChatbotsSupport How to Automate Support: Creating a Lean, Mean Support Team No, we're not talking about replacing your team with robots 🤖 Now that we’ve gotten that…Casey PhillipsApril 17, 2018
AIChatbots Chatbots for Tech Support 101: Automating Tech Support with Chatbots What is a Chatbot? 🤖 Chatbots can take many shapes, sizes, and forms. They can be…Casey PhillipsApril 10, 2018
Chatbots Why Knowledge Bases & Chatbots are the Future of Tech Support When it comes to providing support, knowledge is everything Whether you’re supporting the most popular…Casey PhillipsFebruary 17, 2018
Chatbots 6 Chatbot Design ‘Musts’: Building the Perfect Chatbot UX We take our Chatbot Design seriously At Relay, we build chatbots designed to automate tech…Casey PhillipsJanuary 18, 2018
Product Relay Release Notes: July 2019 Release date: 7/11/2019 10pm PST. This release focused overhauling our admin functionality and creating more…Alan FinlayJuly 9, 2019
Product Relay Release Notes: May 2019 Release date: 5/9/2019 10pm PST. We have a small release this month as we are…Alan FinlayMay 6, 2019
Product Relay Release Notes: April 2019 Release date: 4/18/2019 10pm PST. This month we're launching a beta version of our predictive…Alan FinlayApril 12, 2019
Product Relay Release Notes: March 2019 Release date: 3/7/2019 10pm PST. This month, we focused on enhancing existing features to create…Alan FinlayMarch 5, 2019
Product Relay Release Notes: February 2019 Release date: 02/07/19 at 10pm PST. This month, we revamped our Knowledge Base for a…Alan FinlayFebruary 5, 2019
Product Introducing the Relay Knowledge Ecosystem: Knowledge Sharing Fueled by AI When it Comes to Providing Service and Support, Knowledge is King One of the most…Casey PhillipsAugust 20, 2018
Product Driving Digital Engagement with SMS Messaging SMS is quickly becoming the communication channel of choice for many customers. 98% of adults…Alan FinlayAugust 16, 2018
Product Product Update: Knowledge Base w/ Chatbot Integration When it comes to providing better support knowledge is king We can't overstate how critical…Casey PhillipsApril 30, 2018
Product Product Update: Advanced Chatbot Analytics for Bot Builders Chatbot analytics are a necessity, not a luxury The importance of chatbot analytics can't be…Casey PhillipsApril 30, 2018
Product Product Update: Related Chatbot Answers - Bringing a taste of Google to the Relay Chatbots Let's get real. Chatbots are not a Google search engine If you think that you…Casey PhillipsApril 28, 2018
Product Product Update: Relay Web Chat Design Update (webConnect) It’s been a long time coming. We’re so excited to share with you our newly…Alan FinlayApril 26, 2018
News 10 Experts Share Their Predictions on the Internet of Things and the Future of Retail Tech Experts don’t always get it right. But experience matters, especially when revenue is on the…Alan FinlayJuly 17, 2019
News Retail Technology Trends 2019: 6 Trends Shaping The Future of Brick-and-Mortar Stores Over the past decade, technology has shaped brick-and-mortar stores past the point of no return.…Alan FinlayJune 5, 2019
News Boomtown raises $12M from Telstra Ventures and Capital One Growth Ventures to help teams orchestrate and automate effortless product support experiences Boomtown will use the funds from its new strategic investors to accelerate the growth of…Alan FinlayMay 16, 2019
News How Square Disrupted the $14 Billion Payment Industry (And How Other Merchant Tech Companies Can Fight Back) You’ve probably already purchased something using Square. Whether it was at the farmer’s market, a…Alan FinlayMay 10, 2019
News Unified Payments Selects Relay as Ecosystem Engagement Platform to Transform Customer Experiences MARCH 08, 2019 Boomtown, a provider of modern, AI-powered technology support software and services today…Alan FinlayMarch 8, 2019
News Relay Wins Two Help Desk Awards Following Review from Top SaaS Review Site FinancesOnline Relay Review FinancesOnline, a popular and respected B2B software review platform that thousands of…Alan FinlayOctober 1, 2018
News NESIC Adopts Relay to Offer Next-Generation Support Services in Japan NESIC Adopts Relay in Japan and Announces a Stratic Partnership with Boomtown (PRWEB) June 21, 2018…Alan FinlayJune 20, 2018
News Paya Selects Relay as Intelligent Support Platform to Elevate Customer Experience Relay is a customer service platform that helps teams efficiently support technology across distributed locations.…Alan FinlayApril 25, 2018
News Relay Featured in Reforming Retail Jordan Thaeler, the author of Reforming Retail, writes extensively about the restaurant and retail landscape.…Alan FinlayApril 4, 2018
News 20 Most Promising Collaboration Technology Solution Providers - 2017 We are excited to be chosen as one of the top 20 most promising collaboration…Alan FinlayFebruary 27, 2018