Intelligent Support Automation, Powered By Data

Increase team efficiency and drive operational improvements with a system that gets smarter every time you use it.

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Humans + Machines = Better Customer Experience

The historical challenge is that support team hiring has typically grown in lock-step with customer contact volume through each technology evolution. Artificial Intelligence is here to help automate the low-value routine questions so that your team has the capacity to focus on high impact interactions and keep your customers happy.

Turning Experience Into Intelligence

Predict, Learn, Improve, Repeat

Relay is redefining how we help our customers with a focus on predictive support. Powered by artificial intelligence, Relay captures rich data from every customer interaction across all channels uses powerful feedback loops to deliver more accurate and better outcomes to customers and agents.

Relay has been built on the Relay Technology Index, which uses deep learning to analyze data from millions of support interactions across a universal technology dictionary to identify patterns and suggest answers based on a conversational knowledge base.

The more you use Relay, the smarter it gets.

Support Automation Predictive Learning

Work Smarter, Not Harder

Relay builds support automation into all aspects of the system to save time and create more personalized experiences at scale.

Deliver Answers Faster

Reduce ticket volume by providing a friendly digital self-service option to your customers. Chatbots also suggest answers to your agents behind the scenes based on the conversation with the customer.

Relay Support Automation Deliver Answers Faster
Intelligent Routing Automation with Relay

Route Conversations Automatically

Tickets are presented to the best available agents based on the context of the conversation and additional historical data inputs.

Collect Data Without the Work

Tickets are automatically tagged with categories and topics from the conversation so you get actionable insights that help you improve your business without spending time on manual data entry.

Automated Ticket Tagging with Relay
AI Winners and Losers eBook Cover

eBook: How the AI Revolution Will Reshape the Customer Service Industry

Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.

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The Engine That Powers Relay

We have built powerful data models from years of experience so you don’t have to.

Universal Learning

Benefit from data models that are already trained from millions of support interaction and apply that learning to your customers’ unique location information.

Robust Hybrid Data Models

Enjoy the scalability of machine learning with the added control of programmable conversation flows.

Conversational Intelligence

Relay uses national language processing (NLP) to understand and digest the intent of a message and applies customer context from historical tickets and knowledge to create engaging conversations.

Keep Exploring Relay

   Learn about knowledge 

   Learn about chatbots

An Intelligent Platform for Customer Support Automation

Let us show you how automation can transform your support operations

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